Virtual Assistant Outsourcing Services
For over 7 years we have been helping companies of all sizes enjoy the cost saving benefits of
virtual assistant outsourcing. We can help you increase your productivity, streamline your processes, achieve
efficiencies and improve your bottom line. Join our list of satisfied clients today.
Save money
Reduce your costs by up to 60% and instantly increase your profitability
Scale quickly
Access top talent
5 Star Rated Recommendations
We take our responsibilities to customers seriously, and it shows. Rated five stars, we’ve been given a 97% positive service rating by our clients. Our business process outsourcing team is here to take care of your projects whether you need a single virtual assistant or an entire virtual call center. We work hard to find new ways of making your experience with us nothing but exceptional.
Strongly Recommend
We needed a cost effective solution to handle fulfilment for several online retail stores. We reached out to EMDBPO Solutions and we liked them as soon as we were presented with a quote. They quickly set up a team of fulfilment support specialists. Now we have an exclusive offshore team that works 24/7 to support our customers. If we had the same team working in-house it would have cost 60% more and added headaches. EMDBPO also adjusts our bpo virtual assistant headcount according to our seasonal demand. We are pleased to be able to recommend their services.
Hershel Grafton, Omaha
Highly Qualified
It has been an absolute pleasure working with Era and her team. We’ve been using her company for 5 years now. It has been the best decision we have made. The BPO virtual assistants are professional, highly qualified and ready to go. Whenever we are looking to hire more staff, we turn to EMDBPO first.
Tayon Mitchell - President of Engarde Financial Group
Talented Professionals
We started outsourcing Sales Development Representatives ourselves on Upwork. Once we started working with EMD we quickly shifted to sourcing everyone through them. They identify talented professionals, train and help manage them. For us, being able to track and manage sales performance of individual reps is important but it’s also very helpful to have someone that’s familiar with their work and managing them that’s closely involved.
Eli Chait - Co-Founder of Wholesail
Virtual Assistant Outsourcing Services
With our years of experience in the outsourcing industry we have successfully handled projects and campaigns for a wide range of industries over the years. Whether your needs are simple or complex, we can quickly assemble your team and onboard your project to seamlessly deliver instant high-quality results. Whether you need a single virtual assistant or an entire virtual call center, let EMD BPO Solutions dramatically reduce your overhead costs.
- Industry specific custom processes (voice and non-voice)
- Qualifying Sales Leads
- Virtual Call center and customer support processes
- Remote technical support processes
- Virtual Assistant Services
- Mortgage processing
- Cold Calling
- Telemarketing
- And So Much More!
Outsourcing Works Better
The recent success of the work from home model has led many companies to look at outsourcing as a viable option. Although business process outsourcing has become increasingly common in recent years, many companies haven’t given it a serious thought until now. Those who have tried it now realize that outsourcing their customer support, telemarketing, sales, virtual assistant and other functions not only provides cost savings, but also much-needed flexibility with their work force.
Contact us for a free consultation on how virtually outsourcing staff can work for your business.
How Does It Work?
A
Send requirements
Describe your project
- Project Overview
- Team Size Required
- Project Timeline
- Time Zone and Schedule
- Company Overview
B
We Build Your Team
Project Setup
- We select the right people
- We setup systems as needed
- We implement your protocols
- Onboarding And Team Training
- Process takeover
- Project management
C
Ongoing Operations
Meet Agreed On Key Metrics
- Goals and objectives
- Milestones and Metrics
- Quality Control
- Day To Day Management
- Future Plans
- Ongoing Training And Oversight
In A Rush?
Call now to speak with a representative. Explain your requirements and receive a free consultation and quote.
Optimal Staffing Support
Many business outsourcing agencies operate on headcount model, where they make more money the more people work on your project. Our virtual assistant outsourcing model is not built based on headcount, but rather on providing you optimal efficiency on your project with minimum head count.
Business Process Outsourcing Services
Specific to Your Industry
Accounting & Bookkeeping
Outsource your accounting department. From general bookkeeping, Quickbooks, payroll, accounts payable, accounts receivable and more.
BPO Virtual Assistants
Everyone can use some assistance with their day to day functions. A BPO virtual assistant can free up your time to focus on the essential operations of your business.
E-Commerce and Retail
Qualifying Sales Leads
Save time and money by having our agents qualify your sales leads and then pass those leads along to your team.
Manufacturing and Logistics
Hire our VAs to schedule your shipments and deliveries in real time using your own tracking software.
Property Management & Real Estate
We offer a full suite of back-office services to property management and real estate firms. We can take care of your tenant maintenance calls, administration, marketing, and other custom tasks.
FAQs
Business Process Outsourcing Services
How long will it take to start my project?
This timeline depends on the type of project and the skill set you require. Also, it depends on the size of the team. Typically, it takes anywhere from 1 week or less for smaller projects such as placing a virtual assistant and 4 to 6 weeks for larger projects which require 30 or more team members such as a virtual call center for telemarketing campaigns or customer support functions.
How do I get the right people for my team?
This is where our experience comes in. Our agency can quickly assemble a world class team to work on your project. You can turn over complete control to us to select your team or we can provide profiles and voice recordings of team members we believe will do the best job for you and you can make the final selections.
Where Are You Located?
Although the majority of our team members are from The Philippines and we maintain an office there, our main center of operations is in Lincoln, Nebraska in the Central Time Zone – CST. However all of our agents are able to work whatever hours you need, no matter the time zone.
Can I implement my own company policies?
Your team will follow the company policy, processes, compliance regulations, IT procedures and data security procedures that you provide us. Your offshore outsourcing team will be an extension of your inhouse operations.
How Often Will I Be Billed?
We typically bill on a weekly or bi-weekly cycle and are able to negotiate long term contract discounts for stable ongoing projects.
Employee Retention?
Employee retention is a crucial aspect of our mutual success. By selecting the candidates and ensuring our pay and benefits are on par with the best in the industry. We also encourage teamwork and conduct periodic team building activities to maintain employee morale.
Why EMDBPO Solutions?
Based in Lincoln, Nebraska – or Silicon Prairie as we like to call it, we have been in the outsourcing services industry for over 10 years. We understand the requirements of North American and European corporate companies. Our offshore management team is experienced and dedicated to making sure you receive a highly professional service and the reliability you deserve.
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